FOR THE USE OF THE SERVICES PROVIDED BY GLEZLA.BG
I. GENERAL PROVISIONS
1. This document contains the General Terms and Conditions under which the MERCHANT provides services to its customers through the online shop www.glezla.bg. These terms and conditions are binding on all users. By clicking the "BUY" button, the customer agrees to, fully accepts and undertakes to comply with these General Terms and Conditions.
2. The user/customer is identified, for the purpose of reproducing their statement regarding both the acceptance of the General Terms and Conditions and the order placed, by means of the data stored in the log files on the server of www.glezla.bg, the storage of the customer's IP address and any other information.
3. The products displayed on the website of www.glezla.bg do not constitute a legally binding offer, but rather an illustrative online catalogue describing the merchant's product range.
4. After clicking the "BUY" button, users agree to purchase the goods in the shopping basket. This action is legally binding. The customer receives an order confirmation, and the contract is deemed concluded upon receipt of this confirmation. The Contract is concluded when the order is submitted or confirmed.
5. The MERCHANT reserves the right to refuse delivery of a confirmed order if the goods are unavailable. If the requested goods are out of stock, GLEZLA.BG shall notify the customer within the working week that they are unavailable by sending a message to the email address provided by the Customer or by calling the provided telephone number. If a transfer has been made to the merchant's account, the customer may choose between a refund, cancellation of the order or a replacement order.
6. The contractual language is Bulgarian, and payments shall be made in Bulgarian leva, including VAT.
II. DELIVERY
7. The customer bears the entire risk of damage to/loss of the goods during delivery. As soon as the goods are handed over to the courier, GLEZLA.BG is released from the risk, which passes to the customer. GLEZLA.BG shall not be liable for any delay caused by a courier or another delivery service provider.
8. Immediately after delivery, the goods must be carefully inspected by the user/customer or a person authorised by them. Any damage, dents or other defects must be reported to the MERCHANT immediately. If damage caused during the transportation of the goods is found, the MERCHANT shall not be liable for the warranty service of those goods. Where the MERCHANT has specified a particular delivery date and time in writing, that statement shall be binding. If an incorrect or erroneous address, contact person and/or telephone number is provided when submitting the request, the MERCHANT shall not be bound by any obligation to fulfil the order.
8a. Upon handover of the goods, the user/customer or a third party shall sign the accompanying documents. A third party is any person who is not the holder of the request but accepts the delivered goods and is present at the address specified by the customer.
If the customer refuses to accept the goods, except in the cases described below, the refusal shall be considered unjustified and the Customer shall be liable for the costs of delivering and returning the goods. If the Customer cannot be found at the specified address within the delivery period, or if access and suitable conditions for handing over the goods are not provided within that period, the MERCHANT shall be released from its obligation to deliver the goods ordered for purchase.
8b. Where the delivered goods clearly do not correspond to the goods ordered for purchase by the Customer and this can be established through an ordinary inspection,
the Customer may request that the delivered goods be replaced with goods corresponding to their purchase request within 24 hours of receipt.
III. WARRANTY PERIODS
The MERCHANT provides its customers with a warranty document for a purchased product if such a document is supplied by the product's manufacturer. The document specifies: the addresses and telephone numbers of the authorised service centres for the purchased product; the warranty terms and conditions of the relevant service centres or manufacturers; and the warranty period for the product purchased by the user/customer.
IV. PRICES
9. The prices stated on the website do not include transport to the customer's address. If the goods are shipped outside the territory of the Republic of Bulgaria, the user/customer shall pay all customs and other fees related to the export.
V. RIGHTS AND OBLIGATIONS OF THE USER/CUSTOMER
10. The user/customer may browse and order the goods listed on www.glezla.bg.
11. The user/customer has the right to obtain information about the status of their order.
12. The user/customer bears full responsibility for safeguarding their username and password, as well as for all actions performed by them or by a third party using the username and password. The user must immediately notify the MERCHANT of any unauthorised access using their username and password, as well as whenever there is a risk of such use.
13. The user must pay the price of their order in accordance with the method stated on the www.glezla.bg page.
14. When using the services, every user, whether or not they are a customer of the MERCHANT, undertakes:
• not to violate and to respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and laws of the Republic of Bulgaria and recognised international instruments;
• not to damage another person's reputation or call for the violent alteration of the constitutionally established order, the commission of a crime, violence against an individual, or the incitement of racial, national, ethnic or religious hostility;
• not to infringe the property or non-property, absolute or relative rights and interests of others, such as property rights, intellectual property rights, etc.;
• to comply with Bulgarian legislation, applicable foreign laws, the rules of morality and good conduct, and Internet etiquette when using the services provided by GLEZLA.BG;
• to notify the MERCHANT immediately of any committed or discovered violation when using the services provided;
• not to upload, send, transmit, distribute or use in any manner whatsoever, or disclose to third parties, software, computer programs, files, applications or other materials containing computer viruses, unauthorised remote-control systems ("Trojan horses"), computer code or materials designed to interrupt, hinder, disrupt or restrict the normal operation of computer hardware or software or telecommunications equipment, or intended to gain unauthorised entry or access to third-party resources or software;
• not to engage in malicious activities;
• to compensate the MERCHANT and all third parties for all damages suffered and loss of profit, including any expenses and legal fees paid, arising from claims brought by and/or compensation paid to third parties in connection with web pages, hyperlinks, materials or information that the User has used, placed on the server, sent, distributed, disclosed to third parties or made accessible through www.glezla.bg in violation of the law, these General Terms and Conditions, good conduct or Internet etiquette;
14a. The customer undertakes to provide an accurate and valid telephone number, delivery address and email address, to pay the price of the goods, to pay the delivery costs when delivery is not free, and to ensure access and the possibility of receiving the goods. Unless it is expressly stated that delivery is free, it shall be deemed chargeable.
VI. RIGHTS AND OBLIGATIONS OF THE MERCHANT
15. The MERCHANT has neither the obligation nor the objective ability to control the manner in which users use the services provided.
16. The MERCHANT has the right, but not the obligation, to retain materials and information hosted on the server of www.glezla.bg.
17. The MERCHANT has the right, at any time and without notifying the User/customer, where the latter uses the services in breach of these terms and conditions, as well as at the MERCHANT'S discretion, to terminate, suspend or modify the services provided in connection with the use of the website. The MERCHANT shall not be liable to users or third parties for any damage suffered or loss of profit resulting from the termination, suspension, modification or restriction of the services, or from the deletion, alteration, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transmitted, used, stored or made available through www.glezla.bg.
17a. Upon receipt of payment, the MERCHANT undertakes to transfer ownership of the goods ordered for purchase to the user/customer, to deliver the ordered goods within the specified period, and to check each item for technical soundness before dispatch (where this is possible without compromising the integrity of the packaging).
18. The MERCHANT shall not be liable for damage caused to software, hardware or telecommunications equipment, or for loss of data resulting from materials or resources searched for, loaded or used in any manner whatsoever through the services provided. Any advice, consultation or assistance provided by the MERCHANT'S specialists and employees in connection with users' use of the services shall not give rise to any liability or obligation on the part of the MERCHANT. The company shall not be liable where the information about the goods provided by the manufacturer is incorrect.
19. The MERCHANT has the right to collect and use information relating to its Users/customers, irrespective of whether they are registered.
20. The information referred to in the preceding article may be used by the MERCHANT unless the User expressly objects by sending an e-mail to the following address: sales@Glezla.bg. The MERCHANT collects and uses the information to improve the services offered. All purposes for which the MERCHANT uses the information shall comply with Bulgarian legislation, applicable international instruments and accepted principles of morality.
21. The MERCHANT shall not be liable for failure to fulfil its obligations under this agreement where circumstances arise which the MERCHANT did not foresee and was not obliged to foresee, including accidental events, problems affecting the global Internet network and the provision of services beyond the MERCHANT'S control.
22. The MERCHANT has the right to install cookies on users' computers. Cookies are text files saved by the website on the User's hard drive, which enable information about the User to be retrieved by identifying the User and allowing their actions, the websites they visit, the hyperlinks they use, the information they access and save, and other activities to be tracked.
VII. PERSONAL DATA
23. The MERCHANT guarantees its Users/customers the confidentiality of the information and personal data provided. Such information and data shall not be used, disclosed or brought to the attention of third parties except in the cases and under the conditions specified in these General Terms and Conditions. The MERCHANT protects the personal data of the user/customer obtained when the electronic purchase order form is completed, although this obligation shall cease to apply if the Customer has provided incorrect data. Subject to applicable legislation and the provisions of these General Terms and Conditions, the MERCHANT may use the Customer's personal data solely for the purposes stipulated in the agreement. Any other purposes for which the data is used shall comply with Bulgarian legislation, applicable international instruments, Internet ethics, moral standards and accepted principles of morality.
23a. The MERCHANT undertakes not to disclose any personal data concerning the Customer to third parties, including public authorities, companies, natural persons and others, except where the Customer's express written consent has been obtained or where the information has been requested by public authorities or officials authorised under applicable legislation to request and collect such information. The MERCHANT is obliged to provide the information where required by law.
VIII. AMENDMENTS
24 The General Terms and Conditions may be amended at any time by the MERCHANT, who also has the right to change the characteristics of the services provided and these General Terms and Conditions on the basis of changes in legislation. The MERCHANT undertakes to notify the User of amendments to the General Terms and Conditions by publishing a notice of such amendments in a prominent place on its website and allowing sufficient time for the User to familiarise themselves with them. If, within the specified period, the User does not declare that they reject the amendments, they shall be deemed bound by them. If the User declares within the specified period that they do not agree with the amendments, the MERCHANT shall have the right to immediately suspend or terminate the provision of services to the User.
IX. TERMINOLOGY
25. “User/customer” means any person who has loaded the website www.glezla.bg on their computer.
26. “Order” means the selected goods and all other attributes related to the method of delivery and payment for the goods by the customer/user.
27. The GLEZLA.BG online shop is owned by Modernistika EOOD.
28. All disputes between the parties shall be resolved in a spirit of mutual understanding and goodwill. If no agreement is reached, all unresolved disputes, including disputes arising from or relating to its interpretation, invalidity, performance or termination, as well as disputes concerning the filling of gaps in the contract or its adaptation to newly arising circumstances, shall be resolved by the competent court at the place of registration of the MERCHANT, in accordance with Bulgarian law.